With the rise of the internet many businesses have been able to reach customers that previously would have been impossible before the “WorldWideWeb-www”. Whilst the internet is a great way to buy things such as cameras, cd’s and natural remedies, for the flooring industry the “www” has proved to be a bad mix when people buy online. There are scores of people dissatisfied left un-cared for and disgruntled.
As a company that takes care of each and every customer. Whether you are looking for a full home supplied and fitted or just a small guest bedroom our standard of service is First Class. The truth is, online purchases can NEVER provide the same First Class service as when you visit Drapers Carpets’ Showroom you will get years of experience worth of guidance that is geared towards you getting the right product for the right usage.
A smart buyer wants to touch and feel the carpet as they know that the carpet will be used for many years and with that it needs to be “right”. Imagine ordering a colour and make of a carpet online and when it is delivered the colour is not what you thought and the “feel” is not what you like either. In this scenario you are stuck with a carpet that does not match your furnishings and the damn thing is uncomfortable. You then have to “make-do” with a carpet rather than being relaxed and enjoying the feeling that a new “right” carpet brings. Remember, if you get the colour wrong, the quality wrong, the size wrong or the carpet usage wrong, you are likely to be calling a business that will not come out to your home and see what the problem is. This means you are left in the lurch. Did you know that carpet manufacturers as a whole where there is a customer issue will not anything “right” if the supplier has not been to the customer’s home to see what the problem is?
So as you have gathered, being online is important for our business as a “shop window”, but selling online is not good for our customers or our business.